Frequently Asked Questions

Everything you need to know to keep your pace and hit your goals.

How do I find the right running shoe for my gait?

We recommend using our online Shoe Finder tool or visiting a local Fit2Run store for a complimentary gait analysis to determine if you need neutral, stability, or motion control footwear.

What is your return policy for worn gear?

We offer a 30-day satisfaction guarantee. If your shoes or apparel don't perform to your expectations after a few runs, you can return them for a full refund or exchange.

How long does shipping take for domestic orders?

Standard shipping typically takes 3-5 business days. Expedited shipping options are available at checkout if you need your gear ready for an upcoming race.

Do you offer a professional discount for coaches or athletes?

Yes, through our Fit2Run Club membership, certified coaches and competitive athletes can access exclusive pricing, early product drops, and special event invites.

How can I track my order once it has shipped?

Once your order leaves our warehouse, you will receive an email with a tracking number and a link to the carrier's website to monitor your delivery in real-time.

Which payment methods do you accept?

We accept all major credit cards, PayPal, Apple Pay, and Klarna for interest-free installment payments on premium equipment and electronics.